cartridges

[jafffa]

i need to enroll my cartridges but i can't. I cannot print the password needed for my account as the screen says that i need to enroll my cartridges. The printer wont print anything and I'm going round in circle's. The printer and laptop are both connected to the Internet.

[Nal_NR]

Hi @jafffa,

Welcome to the HP Support Community. 

I understand you have a concern regarding your Instant Ink cartridges. Don't worry I'll be glad to help you.

I need to know a few details regarding your Instant ink account to help you get the ink cartridge.

Have you checked if the printer is online and if it's enrolled?

If the printer is online and if it's enrolled, then I would suggest here is to update the printer.

In order to update the printer, On the printer control panel - Setup - Printer Maintenance - Update the printer.

Once done, restart the printer and then check.

In the meantime, Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @jafffa,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.