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- HP Community
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- HP Instant Ink
- check your account error

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09-05-2024 11:23 AM
I have been using regular ink for a long time and now all of sudden I get the error message that my something is wrong with my account and I need to check it. It is connected to the internet but it won't print anything. the printer has a warning sign as well. what should I do?
09-08-2024 09:06 AM
Hi @djdg18,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing an issue with your printer that has an account error.
A) Please follow the steps below to perform a power drain.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.
C) If the issue still persists, Refer to the steps on this link to further troubleshoot.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a good day
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
09-09-2024 08:49 AM
I have tried all your suggestions but so far it is still not resolved.
I connected the printer to the internet again but there is still an exclamation point on the printer and on my hp smart app the status is still 'check your account'.
thanks!
09-09-2024 01:24 PM
Hi @djdg18,
I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.
The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.
I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee