cancel
Showing results for 
Search instead for 
Did you mean: 
jaycee4me
New member
2 0 0 0
Message 1 of 4
232
Flag Post
HP Recommended

colour cartridge not recognised

envy5540
Microsoft Windows 10 (64-bit)

My printer will not recognise my colour cartridge.  I use instant ink and it tells me that it cannot send any more ink because it can't read the ink levels from the printer. I have tried every recommended trouble shooting procedure I can find. It only happens with the tri-colour cartridge as far as i can tell.  At first the printer would just ask me to remove and re insert the cartridge, and it would work after a couple of times doing this.  Now it isn't letting me print at all.  This has been going on for a couple of weeks at least.  How do I replace the cartridge? 

3 REPLIES 3
HP Support Agent
HP Support Agent
9,066 9,069 798 962
Message 2 of 4
174
Flag Post
HP Recommended

colour cartridge not recognised

Hi @jaycee4me

 

Welcome to the HP Support Community. 

 

Let's try these steps - HP Inkjet Printers - Ink Cartridge Errors 

 

Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

FoxRun
New member
1 1 0 0
Message 3 of 4
146
Flag Post
HP Recommended

colour cartridge not recognised

The printer asks for reinserting the color cartridge before printing.

Reply
0 Kudos
HP Support Agent
HP Support Agent
9,066 9,069 798 962
Message 4 of 4
128
Flag Post
HP Recommended

colour cartridge not recognised

Hi @FoxRun

 

I'd be happy to help.

 

To better assist you - 

 

1) What's the model name of the printer?

2) Are you enrolled in the Instant Ink plan? 

 

Have you tried these steps - HP Inkjet Printers - Ink Cartridge Errors  yet?

 

Let me know. 

Asmita
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation