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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY 5032 All-in-One Printer

HP5032 hp instant ink problem message, cant print anything

Windows 11 Home

3 REPLIES 3
HP Recommended

Hi @MellyG210,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Have you done any changes to the printer or software?

Meanwhile, go through the steps below and see how it goes. 

 

If you see messages like:

  • “Please Connect Printer to HP Instant Ink”
  • “Cannot print. Connect the printer to update HP Instant Ink status”
  • “Unable to print. Your printer needs to be connected to the Internet to update its HP Instant Ink status”
  • Please connect the printer to the internet”

This means that your printer has lost connection with the Internet. When your printer is disconnected, HP Instant Ink cannot update its status and the Instant Ink cartridges will stop working.

 

The procedure for connecting a printer to the Internet is a little different for each printer. Try these steps:

  1. Turn the printer off, wait 10 seconds, and then turn the printer back on. It may automatically connect to the Internet.
  2. Press the Info button on your printer’s front panel to print a page with information about re-connecting.
  3. Go to support.hp.com, enter your printer model number, and search for a document for “printer offline” or “connectivity issues” and follow those instructions.

Once your printer is connected to the Internet, go to Instantink.com and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device.  On your account home page, click the circular arrow in the top right corner of the Status section. Your printer should go from red “offline” to green “online” status.

 

You may also refer to this document here.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @MellyG210,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @MellyG210

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us

Elohi_NR
I am an HP Employee
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