cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
NanouB
New member
1 0 0 0
Message 1 of 9
2,215
Flag Post

Solved!

custodian worldpay

HP Recommended
macOS 10.14 Mojave

my bank announces Custodian Worldpay will draw 1,00 EUR from my bank account on January 18: can someone confirm this relates to HP Instant Ink, please? Thank you! NanouB

1 ACCEPTED SOLUTION

Accepted Solutions
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,609
Message 2 of 9
Flag Post
HP Recommended

@NanouB, Welcome to HP Support Community!

 

Any charges related to your HP Instant Ink account will reflect on your account page and you will receive an invoice for the same. Bank cannot announce the charges related to Instant Ink. You may want to reach out to your bank and check on it.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
8 REPLIES 8
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,609
Message 2 of 9
Flag Post
HP Recommended

@NanouB, Welcome to HP Support Community!

 

Any charges related to your HP Instant Ink account will reflect on your account page and you will receive an invoice for the same. Bank cannot announce the charges related to Instant Ink. You may want to reach out to your bank and check on it.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
Fabrizio7
New member
1 1 0 0
Message 3 of 9
Flag Post
HP Recommended

Likely I'm experiencing the same strange behavior. Strange because HP InstantInk relies on a specific payment for the cartridge maintenance. Why does any else?

Was this reply helpful? Yes No
Fabiofrank82
New member
1 1 0 0
Message 4 of 9
Flag Post
HP Recommended

Fabrizio sei italiano? quindi è successa anche a te la stessa cosa? io non sapendo di cosa si trattasse ho revocato la domiciliazione

Was this reply helpful? Yes No
Googel
New member
1 1 0 0
Message 5 of 9
Flag Post
HP Recommended

Hi, my is kinoli, i have a Printer, Hp 2622 deskjet, I have bought a cartridge for the Printer, ist donsen‘t work

Was this reply helpful? Yes No
Corina3112
New member
1 1 0 0
Message 6 of 9
Flag Post
HP Recommended

I am a registered user of HP instant ink and until December any amounts debited to my bank account were debited by "HP inc Instant Ink DE". In January, however, "Custodian Worldpay" debited an amount to my account naming HP Instant Ink as payee.

 

The amount more or less matches the last invoice I received from Instant Ink (invoice 6.00€, amount debited 5.95€ - why could that be?), the invoice is dated 20 Jan 2021, the amount was debited on 19 Jan 2021.

 

I would be grateful for a response + explanation to avoid me having to contact the bank.

Thanks very much in advance

Corina

Was this reply helpful? Yes No
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,609
Message 7 of 9
Flag Post
HP Recommended

@Corina3112, Welcome to HP Support Community!

 

I'd suggest you reach out to the HP Support in your region regarding the explanation.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Az110
New member
1 1 0 1
Message 8 of 9
Flag Post
HP Recommended

si, anch'io mi sono trovato in queste condizioni, HP ha dato mandato a Worldpay  la riscossioni delle fatture, almeno cosi' pare. Ma avvertire no? Cioe' una mail in cui si avverta la clientela che le modalita' di pagamento sono cambiate. Mah!!!!

1 person found this reply helpful
Was this reply helpful? Yes No
Jay_G24
HP Support Agent
HP Support Agent
16,333 16,288 1,321 1,514
Message 9 of 9
Flag Post
HP Recommended

Hi @Az110,

 

We advise you to post your question in English to ensure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region.

 

If you would like to thank me for my efforts to help you, feel free to give me a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as Solution" button.

 

Have a great day!

 

And, welcome to HP community 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation