death of subscriber

mgeorges1 · ‎05-09-2026

My father passed away whilst the Instant Ink subscription was active. Of course, the payment declined because his credit cards have all been suspended. Therefore, I am unable to cancel the subscription because of a missed payment - which I don't think I need to pay because he passed before the renewal date. How can I get someone real to help with cancellation of not only the subscription but also the charge that should not be on the account?

Kuroi_Kenshi · ‎05-11-2026

Hi @mgeorges1,

Welcome to the HP Support Community!

Thanks for reaching out!

Please refer to this document to cancel your instant ink subscription.

https://support.hp.com/us-en/document/ish_3259778-1993151-16

Let me know if you need further assistance.

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi

I'm an HP Employee.

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mgeorges1 · ‎05-11-2026

Thank you for the link to cancel the subscription. I have done that. However, the account is suspended because the credit card was charged after my father passed and declined and then a late fee was added. It is only $13.00. This is not about the amount - it is about the principle. There is no way to remove that charge as far as I can tell.

I literally just want that charge removed, then I can remove the printer from the instant ink queue and move forward.

Is there anyone I can talk to or email about removing that charge and late fee? I can provide the obit link or a copy of the death certificate.

Thanks.

Kuroi_Kenshi · ‎05-14-2026

Hi @mgeorges1,

Thank you for getting back, and let me check regarding this.

Meanwhile, I would need to know a few details regarding your Instant Ink account to help you get the ink cartridges sorted. Since the Instant Ink account details are confidential, please send me the required information via private message.

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address.

Take care and have a great day ahead!

Kuroi_Kenshi

Best Regards,

I'm an HP Employee.

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