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‎06-12-2023 03:47 AM

HP Recommended
Operating System: Microsoft Windows 11

I have a defective ink cartridge I would like to return for a replacement. 

It was an XL cartridge and only printed a few pages and the ink was depleted.  I purchased on line and am well beyond the return window.  How can i get this cartridge analyzed and replaced.  

 

 

1 REPLY 1

‎06-12-2023 05:26 PM

HP Recommended

Hi @lasko3420,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your defective 64XL ink cartridge replacement. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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