defective cartridge

[ajesanka]

I purchased a blue 902 ink cartridge recently and my HP printer is telling me it's defective. It's brand new. The printer message indicated posting here to initiate obtaining a replacement. Please advise.

[Betty0610]

@ajesanka

Welcome to the HP Support Community.

Which Printer do you have? Is the Printer in the HP Instant Ink Program?

Let us know 🙂

Thanks!

[ajesanka]

I have the HP Office Jet Pro 6978. I bought the blue ink from HP.

[Betty0610]

If you insert your old ink in, does the error go away?

[ajesanka]

I put another new blue cartridge in and it works fine. I put the defective ink back in and it still says defective.

[Betty0610]

You could either return/replace it to the store/website you purchased it from or contact the HP Support Team regarding a replacement.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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Thanks!

Have a great day!