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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎06-21-2021 02:19 PM

HP Recommended

I have a defective in cartridge.  I am not a member of the instant ink program. I bought the HP 21 black ink at Walmart today. It keeps showing an error message. I reinstalled the old in cartridge and the error message goes away. I have gone through all the steps and trying to contact customer support or chat just sends me in circles. How do I get warranty help? Walmart wont let me return it.

1 person had the same question
1 REPLY 1

‎06-24-2021 06:51 AM

HP Recommended

Hi @camillewva,

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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