deleting instant ink account

[pegy68]

Hello everyone,

I have an HP printer and an Instant Ink subscription, but my account was created with the wrong address. I need to delete this account so I can create a new one with the correct address.

I’ve checked the account settings but I don’t see an option to completely remove or reset my Instant Ink account. Has anyone here gone through this process before?

• Is there a way to fully delete an Instant Ink account from my side?

• Or do I need to request it directly from HP Support, and if so, what’s the best way to do it?

Any advice, links, or step-by-step guidance would be greatly appreciated.

Thanks in advance!

[Hawks_Eye]

Hi @pegy68 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue.

Not to worry I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.