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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎01-31-2021 02:47 AM

HP Recommended
Product: envy
Operating System: Microsoft Windows 10 (64-bit)

I have cancelled my instant ink agreement and wish to purchase ink carteridges as and when I need in the open market.. Since cancellation, my printer  keeps flashing lights and refuses to print although it does print the printer information page. so the issue is not lack of ink. How can this situation be remedied? I can't see any information on hp site but to register the printer! is it possible to make the printer print without going into a contractual agreement with hp to buy the ink?

Thank you in advance

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2021 12:16 PM

HP Recommended

The Instant Ink cartridges will not work after the subscription is terminated, you will need to replace the cartridges with retail cartridges.

 

When you sign up for the Instant Ink program you are NOT purchasing ink, you are purchasing a subscription to a set number of pages per month.  The ink is supplied, but remains the property of HP and must be returned if you cancel the program in accordance with the terms of service.  See sections 5.d and 9.c of the terms of service here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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1 person found this reply helpful
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1 REPLY 1

‎01-31-2021 12:16 PM

HP Recommended

The Instant Ink cartridges will not work after the subscription is terminated, you will need to replace the cartridges with retail cartridges.

 

When you sign up for the Instant Ink program you are NOT purchasing ink, you are purchasing a subscription to a set number of pages per month.  The ink is supplied, but remains the property of HP and must be returned if you cancel the program in accordance with the terms of service.  See sections 5.d and 9.c of the terms of service here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
Was this reply helpful? Yes No
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