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11-01-2022 05:22 AM
Welcome to the HP support community.
I understand that you want to know about rollover pages. I am glad to assist you.
Did you make any changes to your printer?
If you do not use all your plan pages in a month, the unused pages will be kept in your account as rollover pages. Your rollover pages are available as long as you are enrolled in HP Instant Ink. You can continue to roll over up to the number of pages in your monthly plan (for example, you can roll over up to 100 pages if you are enrolled in a 100-page plan). If you have printed all of the pages in your plan, and you have used all of your rollover pages, you can still print additional pages and save them.
Additional pages are available in sets of 15, 20, and 25 pages, depending on your plan, for only $1. As long as your printer is connected to the Internet, we will send you an email to remind you when you are near printing all of the pages in your plan. If you are regularly printing additional pages, you may want to change your plan at HP Connected. After you sign in at HP Connected, click on Services, and then Instant Ink to change your plan. Plan downgrade changes are effective after the last day of your current billing cycle. You can choose to make plan upgrade changes effective during the current or next billing cycle.
Note: If you cancel or try to re-enroll in the instant ink program, you may not get the rollover pages.
Refer to this article to know more information about instant ink FAQs.
Also, Please share a few details in a private message, if you think the above statement didn't answer your query, so I can check the account details.
Printer Model Name
Serial Number of the printer
Instant ink Email Address
Instant Ink Account Number
Hope this answers your query!
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I am an HP Employee
11-02-2022 03:36 AM
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