don't have original color cartridge

[chanarra]

so i just signed up for insta ink ands the only cartridge i have in my printer is the black ink cartridge, when my color cartridge ran out i threw it awasy but i need a black and color cartridge sent to me, so when i went to check my shipping it says the black is on way but cant send color till my printer reads color cartridge, but i dont have the color one, this is the message i got.

Either a cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved. Learn more about cleaning cartridges at support.hp.com. Visit the Help Center or contact HP Support for unresolved issues.

[sandytechy20]

@chanarra 

Welcome to the HP support community.

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

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Keep me posted.

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Cheers.