error OW_4XX_OWSWS00001

[454778]

trying to change the printer on my hp instant ink and i keep getting the error code OW_4XX_OWSWS00001

i have tried restarting the printer and reconnecting to the internet nothing is working

[Hawks_Eye]

Hi @454778 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

The error code OW_4XX_OWSWS00001 on HP Instant Ink typically indicates a connectivity or setup issue with the printer. Here are some steps to resolve it:

Step 1: Verify Internet Connection

1. Ensure your printer is connected to a stable Wi-Fi network.
2. Restart your router and reconnect the printer to the network.

Step 2: Reset the Printer

1. Turn off the printer and unplug it from the power source.
2. Wait for 2–3 minutes.
3. Plug it back in and turn it on.

Step 3: Update Printer Firmware

1. Visit the HP Support website and download the latest firmware for your printer model. Update the firmware on an HP printer | HP® Support
2. Install the firmware update and restart the printer. 

Step 4: Re-register the Printer

1. Log in to your HP Instant Ink account.
2. Remove the existing printer from your account.
3. Re-add the printer using the claim code provided during setup.

Step 5: Factory Reset

1. Access the printer’s settings menu and look for the Restore Factory Settings option.
2. Follow the on-screen instructions to reset the printer to its default settings.
3. Reconfigure the printer and reconnect it to Instant Ink.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye