error message 0x6100004a

[Tra50]

having the exact issue I read on another post but I've never used this so post for help but this decrribes it perfectly....havine trouble with our printer it’s saying there’s a paper jam but we check and there was nothing there. There is a message that says there’s a failure with the system and the error code 0x6100004a. I tried all of the other answers in Hp website but none have worked. We have found that the ink compartment doesn’t slide it’s been stuck on the right side. I turned it on and disconnected the back cord and the plug and tried to move it manually but it’s still stuck and won’t slide left. Could there be another solution to making the ink compartment move to the left

[A_Gayathri]

Hi @Tra50,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you are experiencing a hardware issue with your HP OfficeJet Pro 6978 printer, specifically with the ink compartment being stuck on the right side. The error code 0x6100004a often indicates a mechanical failure or obstruction in the printer.

Here are Troubleshooting steps you can try to resolve the issue:

Check for Obstructions: Make sure there are no obstructions, such as small pieces of paper or foreign objects, blocking the movement of the ink carriage. Carefully inspect the entire paper path and ink carriage area.

Manually Move the Carriage: Since you've mentioned that the ink compartment is stuck, try gently moving it manually to the left. Make sure the printer is turned off before attempting this, and be cautious not to force anything.

Reset the Printer: Turn off the printer, disconnect the power cord from the back, and wait for about 60 seconds. Reconnect the power cord, turn on the printer, and check if the ink carriage moves freely.

Firmware Update: Ensure that your printer has the latest firmware. Visit the HP support website, enter your printer model, and download and install any available firmware updates.

I hope this helps. 

Take care and have a good day.

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