every time i try to update billing security timeout pops up

[Bshells]

Security session timeout: not been active for more than 15 minutes please log in again to continue.... BUT within 15 seconds it days that to me

[Sneha_01]

Hi @Bshells,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing a "Security session timeout" issue with your HP DeskJet 2755e All-in-One Printer, where it logs you out within 15 seconds of logging in, here are some steps you can take to resolve the issue:

1. Check Network Connection

**1.1. Ensure Stable Connection

• Wired or Wireless: Make sure your printer is properly connected to your network. A stable connection is crucial for managing printer settings and performing tasks.
• Restart Devices: Restart your printer and your router to resolve any temporary network issues.

2. Update Printer Firmware

**2.1. Check for Updates

• Firmware Update: Ensure your printer firmware is up-to-date. Sometimes, outdated firmware can cause connectivity and session issues.
• Update via HP Smart App:
  • Open the HP Smart app on your computer or mobile device.
  • Select your printer and go to the Printer Settings.
  • Look for Firmware Update and follow the prompts to check for and install any updates.

3. Reset Printer Settings

**3.1. Factory Reset

• Reset Printer: Perform a factory reset to clear any potential configuration issues. Note that this will revert all settings to default, so you’ll need to reconfigure your printer afterward.
• Instructions for Reset:
  • On the printer’s control panel, navigate to Settings or Setup.
  • Look for Printer Maintenance or a similar option.
  • Select Restore Defaults or Factory Reset.

4. Check HP Smart App Configuration

**4.1. Reconfigure Printer

• Re-add Printer: Remove and re-add the printer in the HP Smart app or any other printer management software you are using.
• Sign In Again: Ensure you are signed into the HP Smart app with the correct HP account credentials.

5. Clear Browser Cache (If Accessing via Web Interface)

**5.1. Clear Cache

• Web Browser: If you’re accessing the printer settings via a web interface, clear your browser’s cache and cookies to resolve any session issues.
• Instructions: Go to your browser settings and look for options to clear browsing data or cache.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[rangerfan1994]

I had the same problem, could not get into my Instant Ink account at all.

I used CCleaner to remove all HP cookies, and can now access my account.