factory reset & InstantInk...how to proceed?

[BattleHillForge]

I want to perform a factory reset on my HP ENVY 6458e printer. I gather this will affect my instantink connection. How can I best do proceed to avoid interruption to my ink tracking and deliveries?

[Irfan_06]

Hi @BattleHillForge,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are looking for help with performing a factory reset on your printer.

To understand the issue and help you, please share the details listed below:

- May I know the reason you want to perform a factory reset on your printer?

- If you have an instant ink account, it might get disconnected and you will have to connect the printer on the network again to continue printing.

- When was the last time your printer was working fine?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[BattleHillForge]

Thanks for your help. The printer sometimes prints in color, sometimes not. I have checked so many settings and I cannot find the cause. I am hopeful that resetting the printer will fix the issue. This has been going on for months

[Irfan_06]

Hi @BattleHillForge,

Thank you for sharing the above information.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support