forfeit rollover pages if I change plans?

[concettavz]

I am currently enrolled in the $2.99 Occasional Printing Plan (50 pages/month, rollover up to 150 unused pages.)

At the moment, I have used 1 out of 50 of my plan pages, with 127 rollover pages. I'll probably have more rollovers this month.

I do not need as many pages as I did when I originally signed up, so I'm thinking of enrolling in the $0.99 Light Printing Plan (10 pages, rollover up to 30 pages)

Would my rollovers re-set to 30, and I'd lose 100+ rollover pages????????

[lohr500]

Very probably!!

When I cancelled my subscription, I lost all my roll over pages at the end of the billing period.

[concettavz]

Hi, and thanks for the response!

I think my situation may be different, since I'm not cancelling my subscription, I want to change it (from the 50 to the 10). 
I just read this:
"If you downgrade your plan, you get a new rollover maximum. You lose any rollover pages in excess of what your new plan allows."  Looks like I would only have a maximum of 30 rollover pages, and I would lose around 120 pages. 😳
That really stinks, especially since they're raising their prices this month. 😠
AND they have regular technical issues, so it's been a real pain trying to print. I should just be able to click "print", but now I have to check the HP software (that cannot "find" my network), get up, turn off printer, disconnect router, reconnect, etc. Sometimes repeatedly. I CAN'T print offline, so I'm stuck. I have to fiddle with everything for 30-60 minutes to get a singe page to print. They know they have issues - they keep having updates for "bug fixes". 😬
Thanks for "listening"! ☺️

[meltw · Accepted solution]

found this posted on someone else's question like yours.

 {‎posted 01-20-2022 03:08 AM

@Tsr-s, Welcome to the HP Support Community! I’m here to help.

Your balance rollover pages will not be affected by downgrading the plan. However, once you downgrade, you will be able to accumulate three times the number of pages in your current plan.

KUMAR0307
I am an HP Employee}

hope this is true. I want to change plans to

[concettavz]

Thank you!!! My 150 rollover pages will keep me going for a while if I downgrade to the $0.99 Light Plan and go over the 10 monthly pages!
I don't use many pages, and down the road, if I need extra pages, they are just 10 for $1.00. 

[LaLaLaurel]

“Your balance rollover pages will not be affected by downgrading the plan. However, once you downgrade, you will be able to accumulate three times the number of pages in your current plan.”

the answer provided above by a previous response (apparently from an HP Employee) is inaccurate and misleading- fyi.