having difficulty to set up my printer HPenvy6120e

[Allandw]

I have purchased a new printer HP Envy6120e. Having difficulty in set up printer. I have tried the QR code and hp.com/start/install without success. If you could provide me with a step by step process in setting up my printer. Your assistance would be appreciated.

[Hawks_Eye]

Hi @Allandw 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand you are having difficulty setting up your new HP Envy 6120e printer. Let’s go through the step‑by‑step process to get it installed successfully:

Prepare the Printer

• Unpack the printer and remove all packaging materials.
• Connect the power cord and turn on the printer.
• Install the supplied ink cartridges.
• Load plain paper into the input tray.

Install the HP App

• On your Windows computer, open the Microsoft Store and search for HP App.
• Download and install the HP App.
• HP App – Microsoft Store

Connect the Printer to Wi‑Fi

• On the printer’s control panel, press the Wireless button.
• Select Setup → Wireless Setup Wizard.
• Choose your Wi‑Fi network and enter the password.

Add the Printer in HP App

• Open the HP App on your computer.
• Sign in with your HP account (or create one if needed).
• Select Add Printer.
• The app will search for your HP Envy 6120e. When found, select it and follow the prompts to complete setup.

Confirm Printing & Scanning

• Print a test page from the HP App.
• Try scanning a document to ensure both functions are working.

For complete guidance and resources, visit:
HP Envy 6120e Printer Setup – HP Support

This process ensures your printer is correctly installed.

Take care, and have an amazing day!

Regards, 

Hawks_Eye