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‎11-04-2023 09:58 PM

HP Recommended
Product: HP Instant Ink
Operating System: Microsoft Windows 11

how can I use cartridges that was sent to me for my previous printer that I had to replace but never used the cartridges I put them in my new printer and it says its protected but I am the only one that used and registered both printers 

Daniele22
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-07-2023 01:15 PM

HP Recommended

Hi @Daniele2289,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

The ink cartridges which were sent for your old printer will not work even if you have the same identical new printer.

 

If your new printer is enrolled in instant ink service, please get in touch with them to get ink cartridges for your new printer to print.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎11-07-2023 01:15 PM

HP Recommended

Hi @Daniele2289,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

The ink cartridges which were sent for your old printer will not work even if you have the same identical new printer.

 

If your new printer is enrolled in instant ink service, please get in touch with them to get ink cartridges for your new printer to print.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

1 person found this reply helpful
Was this reply helpful? Yes No
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