how to cancel HP instant Ink?

[randyl1000]

How do I cancel Instant Ink subscription?

HP has not sent new cartridges in months, printer is not printing in color, and HP customer service says there is nothing that can be done because printer is out of warranty.

TY

[Dragon-Fur]

@randyl1000 

Welcome to the HP User Community.

Ink is normally sent when the service is notified by the printer that ink is needed.

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"Not printing in color"

Sure - Lack of color could be due to needing ink.

If that is the case, Instant Ink Support can be contacted and ink can be requested.

Could be a sign that the printer software needs to be reinstalled.

If the software is the cause of the issue, new ink would not help.

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"Support says"

Instant Ink has naught to do with whether the printer is in Warranty.

If the printer hardware is broken - not common, certainly possible,

(then)

Yes, being Out-of-Warranty can be tough.

If the hardware is broken, you have no need of an Instant Ink subscription.

If the hardware is broken, the account can be transferred to a supported, working printer,

OR

The subscription can be canceled.

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"Doesn't matter - Want out"

You can certainly cancel the subscription.

Make sure you read the documentation so you understand the process.

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

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Start here:  Get HP Instant Ink Support

Sample Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

And / Or

At the bottom of the Support webpage

Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner

Examples

Instant Ink Support > Solve Problems

Go Here:

HP Instant Ink - Manage your account

Manage your Account

Including:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

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Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

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Examples of the Terms of Service Contract for various regions

NOTE:  Contract includes contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Question / Concern Answered, Click "Accept as Solution"

[Jay_G24]

Hi @randyl1000,

Welcome to the HP Support Community

I'd like to help!

I understand you did not receive replacement inks from the instant ink service.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know.