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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎06-10-2021 05:19 AM

HP Recommended
Product: HP DeskJet Plus 4130

i try to register  a new printer in an existing HP account, but however i realize the country location is not updated. That account is in HK, but I am now in the UK. Instant Ink page cannot update the country, so I try to open a new account to connect the printer, however, i still can't enroll and redeem the instant ink trial by using the new account. When i try on the instant ink page, it said need to be set up through HP smart app. But I can't find where can I do in the app. And there is no email/ tel number that I can ask, would you reply how to do? and the 7days almost expired. 

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2 REPLIES 2

‎06-11-2021 06:54 AM

HP Recommended

@ling3

 

Welcome to the HP Support Community.

 

Was the printer also purchased in the UK?

 

This document should help you in enrollment: https://support.hp.com/in-en/product/mice/5409402/document/c03767639

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎06-11-2021 06:55 AM - edited ‎06-14-2021 05:52 AM

HP Recommended

.


I am an HP Employee

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