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‎06-06-2021 02:49 AM

HP Recommended
Product: Envy pro 6432
Operating System: macOS 10.13 High Sierra

hi, so (yesterday everything worked perfectly, i didn't change or update anything) but today my printer status on the web page of hp instant ink is "unknown", i can still print and the page count are updating, on the smart app everything is fine and connected, on the web page is suggesting to connect the web services but they are active and connected, the connession is good, what can i do?

1 person had the same question
1 REPLY 1

‎06-09-2021 06:52 AM

HP Recommended

Hi @Marika94,
 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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