hp officejet 9015 stuck on alignment page

[Jay718]

My HP Officejet Pro 9015 stopped responding. So, I unplugged it for an hour. Then plugged it back in. Upon reboot, I received an error message stating "Cartridge cannot be used until printer is enrolled in HP Instant Ink." I am enrolled in the program. Pressing the Hide button on screen proceeds to the next screen that prompts to align the printhead. Pressing continue button on screen then proceeds to a screen that states printing the alignment page. The printer doesn't print anything and is stuck on this screen for a day now. Other's seem to have had this issue. The resolution seems to be a private printer reset procedure. In some cases, it appears "setup" cartridges were sent to the end user. Please advise on how I should proceed to resolve this very frustrating issue.

[sandytechy20]

@Jay718

Welcome to the HP support community.

I understand that your printer is stuck on the alignment page and want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.