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09-26-2022 07:58 PM - last edited on 09-27-2022 06:11 AM by MarcusC
My HP Officejet Pro 9015 stopped responding. So, I unplugged it for an hour. Then plugged it back in. Upon reboot, I received an error message stating "Cartridge cannot be used until printer is enrolled in HP Instant Ink." I am enrolled in the program. Pressing the Hide button on screen proceeds to the next screen that prompts to align the printhead. Pressing continue button on screen then proceeds to a screen that states printing the alignment page. The printer doesn't print anything and is stuck on this screen for a day now. Other's seem to have had this issue. The resolution seems to be a private printer reset procedure. In some cases, it appears "setup" cartridges were sent to the end user. Please advise on how I should proceed to resolve this very frustrating issue.
10-04-2022 08:39 AM
Welcome to the HP support community.
I understand that your printer is stuck on the alignment page and want to reset the printer, I am glad to assist you.
You might have to perform a semi-full reset on the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee