hp printer is associated with another account

[Hhah]

I purchased an hp deskjet 2742e from someone on Facebook marketplace.   I am trying to register for hp instant ink because I am out of ink, however it will not allow me to because it says the printer is associated with another account.  There is no way for me to contact the person who I purchased the printer from.  What can I do? I really need ink. 

[Gaya1239]

Hi @Hhah ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP printer is associated with another account and you are unable to contact the person you purchased it from, you can follow these steps to try and resolve the issue:

Perform a Factory Reset:

• Perform a factory reset on the printer to clear any existing account information. Please note that this will erase all settings on the printer.
• The exact steps for a factory reset may vary by model, so consult your printer's manual or HP's official support website for instructions.

You may also refer to the document -- Enrolling in HP Instant Ink 

If the issue persists Then This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support