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i can't print, Officejet pro 8620 isn't printing

HP Recommended
HP Officejet Pro 8620
Microsoft Windows 10 (64-bit)

Our Printer isn't working on any platform which we've used before.

you can see the problem in the following pictures. Although our ink is full.Bild2.pngIMG_20200603_195941.jpg

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@Medetbau Here's all you need to know:

  • A 'There is a problem with your Instant Ink account' message displays: Sign in to hpinstantink.com/signin, and then update your payment method in the My Account section. You must keep your payment method up to date to print with HP Instant Ink cartridges. Once you update your payment method, printing should be restored within 30 minutes.

If the issue persists, please try the below steps:

Remove and inspect the ink cartridges.

  1. Open the ink cartridge access door on your printer, wait until the carriage is idle, and then remove the ink cartridges.

    Some HP Instant Ink cartridges are physically larger than standard ink cartridges, but they will fit in your printer.

    1. Standard ink cartridge

    2. HP Instant Ink cartridge

  2. If there is tape on the cartridge, remove it (not all ink cartridges have tape).

    Removing any protective tape

  3. Reinstall the cartridges.

  4. Turn the printer off and back on.

  5. If the cartridge still does not work, follow these steps to get more help:

    1. Sign in to hpinstantink.com/signin.

    2. If a Virtual Agent button appears at the top of the page, click it, and then type a question. Here are some suggestions:

      • Type cartridge problem to get more help with cartridge error messages

      • Type print quality problem to get help with unsatisfactory printouts

      • Type agent to speak to a live representative

Contact Support

If the previous steps did not resolve the issue or the ink cartridge is damaged, contact Support from your HP Instant Ink homepage.

  1. Sign in to hpinstantink.com/signin.

  2. If a Virtual Agent button appears at the top of the page, click it, and then type a question. Here are some suggestions:

    • Type cartridge problem to get more help with cartridge error messages

    • Type print quality problem to get help with unsatisfactory printouts

    • Type agent to speak to a live representative

  3. To find a phone number for HP Support in your location, follow these steps:

    1. Click Contact HP Support in the Help Center area of the account page.

      Clicking Contact HP Support on the account page

    2. Select Chat Now or Get Phone Number (Chat is not available in all countries).

    3. Fill in the form and then click Chat Now or Submit.

    4. For phone support, call the number displayed and be prepared to provide the case number that is displayed on the contact page.

P.S: Welcome to HP Community 😉

 

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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