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‎08-31-2026 09:58 AM - last edited on ‎09-01-2026 01:46 AM by Level 16

HP Recommended
Product: HP LaserJet M110we Printer

I purchase a HP 110we in a garage sale but I could not install.  icould account was not released

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1 REPLY 1

‎09-02-2026 08:01 AM

HP Recommended

Hi @Larryabcd1,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!
 

We're thrilled to have the opportunity to assist you and provide a solution.

 

I understand you purchased an HP LaserJet M110we Printer, and it is locked with HP+ linked to a previous owner’s account. Let’s go through a few points to clarify why this happens and what options realistically exist.
 

Understand what HP+ does
HP+ permanently links the printer to the original HP account used during first activation.
This link survives factory resets, network resets, and firmware updates.
 

Confirm that resets will not remove HP+
Restoring defaults, resetting network settings, or reinstalling firmware does not remove HP+.
This is expected behavior and not a fault with the printer.
 

Why the printer appears “locked”
HP+ is a cloud-based entitlement tied to ownership verification.
Without the original account, the printer cannot be re-claimed by a new user.
 

Requirement for removal or transfer
HP+ can only be removed if the original owner releases the printer from their HP account
 

I hope this helps.

 

Have a great day!

I'm an HP Employee.


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