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‎04-11-2023 07:39 PM - last edited on ‎04-14-2023 07:53 AM by Retired

HP Recommended

incompatible cartridge error HP Envy 4520, using cartridge from Instant Ink. I tried all fixessuggested by the chat.

new cartridge number, and different size, but fits.

old black cartridge was 63; new cartridge received says '63/302/65/304'

Is this wrong cartridge?

1 REPLY 1

‎04-14-2023 07:36 PM

HP Recommended

Hi @suekurz,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Since it's instant ink, the cartridge numbers, and size may look different but it is how is designed and it will fit and work fine. 

However, if you are getting an error, let's try a few steps here from this document and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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