ink Cartridge Problem

[ValWJ]

I received my Instant Ink cartridges, but they are larger. The numbers are the same on the label. The printer ink door will not close. 

[Raj_05]

Hi @ValWJ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

It's possible that you received the wrong size cartridges or that the cartridges are not properly seated in the printer. Here are some steps you can take to troubleshoot the issue.

• Double-check the cartridge numbers: Make sure that the cartridges you received are the same as the ones that were previously installed in your printer. If the numbers are different, then you may have received the wrong cartridges.
• Check that the cartridges are properly seated: Make sure that the cartridges are securely inserted into the printer and that the latches are fully closed. If the cartridges are not inserted properly, the ink door may not close.
• Remove any packaging or protective tape: Ensure that any packaging or protective tape on the cartridges has been removed. Sometimes, these materials can prevent the cartridges from fitting properly in the printer.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[ValWJ]

The cartridges are larger than I was previously shipped. The numbers are the same. The cartridges can be inserted just like the previous size, but the door cannot be closed. 

[Raj_05]

Hi @ValWJ,

Thank you for your response, 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.  

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say

Take care and have a great day ahead!

Alden4
HP Support