Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

ink cartridge error message

HP Envy 5640
macOS 10.15 Catalina

I am constantly being asked to re-install my Tricolour ink cartridge. This has happened many times over the last couple of days. I have explored all of the possibilities noted on the numerous web pages and have hit a blank. The only possibility I haven't tried is to install a new cartridge, but I haven't got one because the supply level is apparently OK on the faulty one!

How do I order up a replacement on my Instant Ink account - there doesn't seem to be a simple way to do this! Please, someone make it simple.

HP Support Agent
HP Support Agent
8,757 8,760 772 927
Message 2 of 2
Flag Post
HP Recommended

ink cartridge error message

Hi @Smarthog


Welcome to the HP Support Community. 


Let's try these steps - HP Inkjet Printers - Ink Cartridge Errors 


Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.


If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation