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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
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- HP Instant Ink
- ink cartridge problem

Create an account on the HP Community to personalize your profile and ask a question
06-29-2022 07:22 AM
@kenwil, Welcome to the HP Support Community! I’m here to help.
I see that the printer is not reading the ink cartridges. Make sure you are using HP inks.
Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges
Kindly perform the steps mentioned in this document - Ink cartridge error
If the issue persists with more than 1 set of ink cartridges, I'm afraid it could an issue with the printer.
- I've sent you a private message with further instructions to get this issue sorted.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
KUMAR0307
I am an HP Employee