ink works but then doesn’t

[Candleflower]

Hi, I have had so many problems with ink - use HP93 and 92.  Decided to order right from HP.  Brother spent an hour getting computer to recognize printer. Voila, finally ink that works.  Printed out a page. Now a few weeks later it worked for a line or two then nothing, then light.  This morning tried again.  10 or so words fine then too light to read.  So there must be ink in there - does anyone have any ideas?  I’m not in business just want to be able to type a few letters occasionally.  Thanks for any help.  

[Sneha_01]

Hi @Candleflower,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with inconsistent printing issues. Here are some steps you can try to resolve the problem with your HP printer:

1. Check Ink Levels

• Confirm Ink Levels: Even if you just replaced the cartridges, check the ink levels to ensure they’re not low.

2. Clean Print Heads

• Run Print Head Cleaning: Most HP printers have a print head cleaning option in the printer settings or maintenance menu. Run this to help clear any blockages.

3. Perform a Print Quality Diagnostic

• Print a Diagnostic Page: This can help identify if there are any issues with the cartridges or print head. Check for any patterns or missing lines.

4. Check Cartridge Installation

• Reinstall Cartridges: Sometimes, cartridges can be misaligned. Remove them and reinstall to ensure they are seated properly.

5. Use Genuine Cartridges

• Use Original HP Cartridges: Make sure you’re using genuine HP cartridges, as non-genuine ones can sometimes lead to printing issues.

6. Update Printer Firmware

• Check for Updates: Ensure your printer’s firmware is up to date. You can find updates on the HP support website.

7. Run HP Print and Scan Doctor

• Use the Tool: Download and run the HP Print and Scan Doctor to diagnose and fix printing issues automatically.

8. Check for Paper Quality

• Use Suitable Paper: Ensure you’re using the right type of paper for your printer, as this can affect print quality.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Candleflower]

Thanks Rachel I’ll see how many of these I can try.   It’s a very old printer and I’m not techy….  But yes I’d think the first thing is to check ink level, but how do I do that?  Would Staples, Office Max, Best Buy etc have that ability?  They are from the HP website. 

[Sneha_01]

Hi @Candleflower 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support