instant cartridge problem

[zyb2629]

I bought a Envy Photo 6232 in Italy and never change the setting. Yesterday the catridges ran out so I changed them. All catridges are mailed by HP instank ink. However, the printer kept showing the "catridge problem" and ask me to change them. I tried to replace them by the old catridge one by one, and showed that the black one works, but the tricolor one cannot be recognized. I tried all solutions on HP sopport, check the software and drive, but still don't work. I want to requre a new catrigde from my instank int account by I cannot find the link anymore now, How to ask for a new catridge?

[sandytechy20]

@zyb2629

Welcome to the HP support community.

I understand that you are getting cartridge errors after replacing new instant ink cartridges, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a cartridge error.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.