instant ink cancelled a few weeks ago still charged. This is fraud.

[wjrasmussen]

A few weeks ago I cancelled my instant ink.  Yesterday I got an email that I was charged for instant ink.  This is stealing from me.

[Raj_05]

Hi @wjrasmussen,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand how frustrating this situation can be. While it may feel like fraud, it's possible there was a delay in processing your cancellation or a billing error occurred.

Here's what you can do to resolve the issue.

Verify the Cancellation Date

• Check your email or Instant Ink account for a confirmation of the cancellation. Ensure it was processed a few weeks ago, as you mentioned.

Check the Billing Cycle

• HP Instant Ink charges customers in advance for their subscription period. If the charge occurred due to timing overlap before the cancellation was processed, you may be eligible for a refund.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[wjrasmussen]

What a load of BS.  I even got email from you saying it was cancelled. Instead of putting this on me, you could be more helpful and giving me a phone number to the department that can solve this.

[Raj_05]

Hi @wjrasmussen,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support