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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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instant ink cartridge problem

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HP ENVY 5640
Microsoft Windows 10 (64-bit)

Message on printer says: Cannot print. Visit for information. HP site indicates that for both black and colour cartridges Instant Ink cannot determine your next shipment as it cannot read the ink levels.

Tried all of the suggestions on the HP website to try and sort out the problem. Nothing worked. Replaced the cartridges with those recently received via Instant Ink but still no luck.

I'm not at all happy about this as I need to print out documents and don't have access to another means of printing.

Instant Ink has been causing problems since the beginning of this year. I had hoped I'd finally sorted everything out and that at last things were going smoothly. How wrong can you be.

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@SuzieGi, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


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I am an HP Employee

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