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‎10-16-2022 09:18 AM - last edited on ‎10-16-2022 01:21 PM by Retired

HP Recommended

HP instant ink tri color 82.  Newly installed, worked for a few prints, then smeared the photo paper and would not print any more. error message was printer could not print the requested photo also, check cartridge for incorrect installation or defects, then reinstall.  I pulled plug on printer and reinstalled cartridge, but continued to receive the same error message.  

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-28-2022 12:37 PM

HP Recommended

Hi @4iron

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

 

I see that you are facing cartridge issues with your HP All-In-One Printer.

 

Please follow the steps listed below to clean the electrical contacts of the cartridges:
1. Turn the printer on.
2. Open the door to access the cartridges.
3. Wait until the carriage stops moving before you continue.
4. Remove the cartridge indicated in the error message from its slot, holding it by its side.
CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
5. Remove any protective tape that still might be on the contacts.
CAUTION: Do not touch or try to remove the copper electrical strip.
6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.
7. Lightly dampen a lint-free cloth with distilled water and then clean the electrical contacts in the carriage, located inside the printer.
8. Wait 10 minutes for the contacts to dry.
9. Reinsert the cartridge.
10. Close the cartridge access door.
You may also refer to the steps in this document 

 

Let me know if this helps.
Take care and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rainbow23 - HP Support.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎10-28-2022 12:37 PM

HP Recommended

Hi @4iron

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

 

I see that you are facing cartridge issues with your HP All-In-One Printer.

 

Please follow the steps listed below to clean the electrical contacts of the cartridges:
1. Turn the printer on.
2. Open the door to access the cartridges.
3. Wait until the carriage stops moving before you continue.
4. Remove the cartridge indicated in the error message from its slot, holding it by its side.
CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
5. Remove any protective tape that still might be on the contacts.
CAUTION: Do not touch or try to remove the copper electrical strip.
6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.
7. Lightly dampen a lint-free cloth with distilled water and then clean the electrical contacts in the carriage, located inside the printer.
8. Wait 10 minutes for the contacts to dry.
9. Reinsert the cartridge.
10. Close the cartridge access door.
You may also refer to the steps in this document 

 

Let me know if this helps.
Take care and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rainbow23 - HP Support.
1 person found this reply helpful
Was this reply helpful? Yes No

‎10-28-2022 01:28 PM

HP Recommended

Hi @4iron

 

That's great! Happy to hear that.

If you need further assistance, feel free to reach out to us and we will be more than happy to help you.

 

Take care and have a great day ahead!

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎10-28-2022 01:33 PM

HP Recommended

Rainbow 23. Thanks very much. Your suggestion worked perfectly!  kudos and thumbs up.  4Iron.

Was this reply helpful? Yes No
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