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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-31-2024 05:38 PM

HP Recommended
Product: HP OfficeJet 4650 All-in-One Printer
Operating System: Microsoft Windows 11

I ran out of ink on August 29 and still had 531 copies before my month plan ended.  I downgraded my plan to 100 pages a month instead of 300 pages.  I was not able to use the 200+ that was left before it expired last month.  Again, I ran out of ink.  In is supposed to be on the way.  I don't know when it will get here.  I have no refills and I know HP Instant Ink says you will always have ink before you use it all.  

 

I received an e-mail that said they noticed the ink cartridges are ready to be replaced and their records show I have replacement HP Instant subscription cartridges.  I DO NOT.  I do have four empty cartridges to return, plus the two that are still in my printer.  When I wrote back yesterday at 3:47 PM, I told them that "I don't have any ink and had until last night (8-29-2024) to use the 432 (700-300 that could roll over )since I changed my plan.  Can you give me back some extra copies to makeup for no ink?"

I was probably not supposed to respond to that e-mail, so maybe someone at HP Instant Ink Support will see this and help me.

Thank you

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