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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

Help please.  My printer was printing PDF files much smaller than they should be.  I was advised to reset the printer to factory settings.  Did that.  But when switching it back on I now get a message 'Cartridge cannot be used until printer is enrolled in HP Instant Ink'.

I've logged in to my instant ink account, and it shows the printer, but is unable to connect with it.  How do I get it going again? 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@cj2151, Welcome to the HP Support Community! I’m here to help.

 

As you have reset the printer, the Instant Ink data on the printer will be deleted.

 

You will have to reenroll the printer in Instant Ink.

Kindly follow the steps mentioned in this document - Enrolling in HP Instant Ink

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

7 REPLIES 7
HP Recommended

@cj2151, Welcome to the HP Support Community! I’m here to help.

 

As you have reset the printer, the Instant Ink data on the printer will be deleted.

 

You will have to reenroll the printer in Instant Ink.

Kindly follow the steps mentioned in this document - Enrolling in HP Instant Ink

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

That has worked.  Thank you for your help!

HP Recommended

@cj2151

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

HP Recommended

The instructions to RE-INROLL the printer in Instant Ink is NOT very clear and did NOT work for me. My printer is still saying “Printing the alignment page…” 

HP Recommended

@TexasBlueBoy

 

Welcome to the HP support community.

 

Could you elaborate on the issue for better understanding?

Sandytechy20
I am an HP Employee

HP Recommended

CanI use usb only ... I do not have a router and cannot use wi-fi?

HP Recommended

@Lanzo

 

For the printer to be enrolled in Instant Ink, it has to be connected to the internet. A USB connection will not work.

You may use USB if you do not want to use the Instant Ink service.

 

I hope that answers your concern adequately. Let me know! 

KUMAR0307
I am an HP Employee

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