• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎01-23-2024 11:00 AM

HP Recommended
Operating System: macOS 12.0 Monterey

I bought an Envy 5530 all in one printer second hand on Facebook marketplace. It has instant ink cartridges in it. I don't know the original owner of the printer who obviously enrolled in the instant ink program for the printer. Now I cannot print with it.

Are my options 1) to enroll in the instant ink program. If so, how do I go about doing that since I don't know the previous owner's information?

Or 2) can I purchase new genuine HP 61?  ink cartridges and replace the ones currently in the printer that are enrolled in the instant ink program by someone else? I am okay with buying new cartridges if I know they will be usable but after reading some of the comments I'm not sure that the printer is usable at all? I don't want to waste money buying new cartridges if the printer is not going to work.

1 REPLY 1

‎01-23-2024 12:14 PM

HP Recommended

issue resolved with hp chat. Thanks.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.