instant ink price and change

[genius1943]

After 29 april will I loose my rollover pages. what are sets??? the eamail I got was not clear whats going on

not happy about price rise again, discusting, you will be loosing customers.

[zoey7886]

@genius1943, Welcome to HP Support Community.    

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.    

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community 

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address 

Take care and have a great day ahead! 

Best Regards, 

[genius1943]

After 29 april will I loose my roll-over pages. what are sets??? the eamail I got was not clear whats going on

not happy about price rise again, disgusting, you will be loosing customers.

Its a very simple question, that requires a simple answer,  why is it so difficult to get info from HP.

What is the point of sending me a email that does not make any clear sense, apart from telling me the price is going up again.

What are SETS that you say will cost 1.50 after my page allowance ? and will I loose the roll-overs I have.

Please lets have a answer.

send me a email with the correct information in future, or I will forced to close my account.

[zoey7886]

Hi @genius1943, 

Thanks for reaching out and sharing your honest feedback—we truly understand how frustrating it can be when changes aren’t communicated clearly. I’ll do my best to clarify everything for you.

To start with your main concerns:

Rollover Pages:
You will not lose your rollover pages on April 29. Whatever unused pages you've rolled over (up to the cap based on your plan) will remain in your account as usual, even after the changes go into effect.

What are “Sets”?
The term “Sets” refers to additional page bundles. After you've used up your monthly page allowance (plus any rollover pages), you’ll be charged £1.50 per additional set of 10-15 pages—depending on your plan. These sets allow you to keep printing without interruption, but yes, they are an extra cost beyond your plan.

Price Increase:
We completely understand that price changes are frustrating, especially when you feel you’re not getting value or clarity in return. The increase is to reflect rising costs and to help us continue providing the service, but your feedback is absolutely valid—we’re passing this along to the team.

Take care, and have an amazing day!  

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Regards,