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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
lanafish
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instant ink says offline and printer says not enrolled

HP Recommended
Deskjet 2710 all-in-one

Purchased this printer on 12th July and initially was able to use it without any issues. However the ink that came supplied ran out after about 30 pages and so had to wait on the starter kit to come. This eventually arrived and I used it once without any issues. The next time I tried to print the printer had an orange flashing light for the coloured ink indicator and also the i is flashing orange.

 

When i print an info page it says I am not enrolled on hp instank ink. however when I log into my HP account it shows my printer and says enrolled in green writing. On the instant ink page it says my printer is offline and wont connect no matter how many times I try. I also received another coloured ink cartridge which made no difference so I dont believe the issue is with the cartidge

 

I have tried a power reset, reconnecting to the home wifi and both made no difference. I tried accessing the control panel via the IP address but it asks for creds and when i use admin and the pin on the printer it isnt accepted and eventually locks me out.

 

Please help this is driving me insane

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@lanafish, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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