instant ink shipment issued

[Hershey112]

I've been charged several months for ink and I haven't received any yet. I keep having to go buy some at the store. I purchased a new HP printer and it didn't work and had to exchange it but I was supposed to be getting months of free ink with the purchase and never did. Now I'm being charged more money for going over on pages with ink I bought at Staples - not instant ink I was supposed to be getting for free. I've tried using the chat bot for help with no luck. How do I resolve this?

[sandytechy20]

@Hershey112

Welcome to the HP support community.

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.