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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎11-12-2019 07:52 PM - last edited on ‎11-13-2019 07:54 AM by Retired

HP Recommended
Product: HP ENVY 7640 All in One
Operating System: Microsoft Windows 7 (64-bit)

All I know is that I have been on HP's site for almost 2 hours now trying to  have one simple question answered.  I keep getting shuffled to more HP sites that I can count now.  Have been an Instant Ink  customer for  over 3 years now.  In looking over my latest bank statement I was charged for ink, but it was never delivered.  Tried Billing, Customer Service, Instant Ink, and I keep getting nowhere - no one is even attempting to help me.  If I do not hear from someone by tomorrow I will cancel my service.  HP should invest more money in trying to really help paying customers with problems like this, which obviously has a simple solution....SEND ME MY INK!!!!!!!!!

Sandy [Personal Information Removed]

Category:
1 REPLY 1

‎11-13-2019 11:00 AM

HP Recommended

@Sandyr3, Welcome to HP Support Community!

 

Upon checking your account I see that there's plenty of ink and that's why more ink wasn't shipped. Instant Ink is based on the number of pages you print and not on the amount of ink shipped to you. You are charged for $4.99 for 100 pages a month.

 

Refer to the FAQs - HP Instant Ink for more details.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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