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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎03-26-2020 07:12 PM

HP Recommended
Product: envy5010

I've just registered with instant ink, I have a 2 month free trial, my homepage is saying I've printed 7 of 300 pages already and my plan started on the 24th, now I have not received any ink the printing I did was with the last of my own ink so these "pages" should not  be coming out of my allowance surely? and it could be another week until I receive my ink so surely my trial should start when I get the ink *pages and start date and not from when I registered?

thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-27-2020 05:47 AM

HP Recommended

@cheryl36, Welcome to HP Support Community!

 

You have an Instant Ink ready printer which means your account is active when you enroll the printer in Instant Ink. The setup cartridges you receive become Instant Ink cartridges once the enrollment is complete.

 

The ink cartridges you receive can be used after the ones in the printer are depleted.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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1 REPLY 1

‎03-27-2020 05:47 AM

HP Recommended

@cheryl36, Welcome to HP Support Community!

 

You have an Instant Ink ready printer which means your account is active when you enroll the printer in Instant Ink. The setup cartridges you receive become Instant Ink cartridges once the enrollment is complete.

 

The ink cartridges you receive can be used after the ones in the printer are depleted.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Was this reply helpful? Yes No
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