instant ink

[Ludoq]

Hi, 

I am an instant Ink subscriber, and my black ink cartridge, almost empty, is not working properly, all the printings are done with white rows in between, and almost half of the printed page is left blank. I tried the methods found in this forum: disconnecting and cleaning, but none worked out.

It's impossible to contact someone to get a new cartridge before time due to his malfunctioning.

I reckon this forum is my last chance

[Elohi_NR · Accepted solution]

Hi @Ludoq,

Welcome to the HP Support Community. 

I understand that you are facing issues with the black ink cartridge. I'd like to help!

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

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