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‎04-25-2023 05:16 AM - last edited on ‎04-25-2023 11:31 AM by Retired

HP Recommended
Product: HP ENVY 5020 All-in-One Printer

printer suddenly says my cartridge needs to be enrolled in instant ink, but it is and allways has bee

1 REPLY 1

‎04-28-2023 01:03 AM

HP Recommended

Hi @tnich,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Were you using non- hp instant ink cartridges?

 

Meanwhile, you may refer to this document and keep me posted if further assistance is needed. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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