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‎02-21-2024 10:13 AM - last edited on ‎02-21-2024 12:21 PM by Moderator

HP Recommended
Product: HP OfficeJet 4652 All-in-One Printer

instant ink didn't detect my emty ink cartridge

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2024 03:05 PM

HP Recommended

Hi @LARRY19442,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

In the meantime, you can check the cartridge-related error at this link: https://support.hp.com/au-en/document/ish_3259780-1985263-16

 

Take care and have a great day ahead!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-21-2024 03:05 PM

HP Recommended

Hi @LARRY19442,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

In the meantime, you can check the cartridge-related error at this link: https://support.hp.com/au-en/document/ish_3259780-1985263-16

 

Take care and have a great day ahead!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

Was this reply helpful? Yes No

‎02-22-2024 08:14 AM

HP Recommended

the cartridge they sent me was 65/304 instead of 63/302

Was this reply helpful? Yes No

‎02-24-2024 07:58 AM

HP Recommended

Hi @LARRY19442,

 

Welcome to HP Support Community.

Thank you for Your response.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

shipping address

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Please share the details in a private message only.

 

Take care and have a great day ahead!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

Was this reply helpful? Yes No
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