instant ink

[jreth]

i need black ink. i am an instant ink member,  why haven't i got a new cartrige?

[Dragon-Fur]

@jreth 

Welcome to the HP Community --

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@jreth wrote:

i need black ink. i am an instant ink member, 

why haven't i got a new cartridge?

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 I can direct you to a document that explains how it is supposed to work.

For example, you should receive a shipment after the printer notifies the service that ink supplies are depleted and it's time for a shipment.  Your printer must be switched on and connected to the Internet (via Web Services) for the notification process to succeed.

No Joy?

It might be faster for you to contact Instant Ink Support directly when the office is open in your neighborhood.

Contact information is included below.

Details...

Read what you like -- ignore the rest.

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Sections 

1. -- Terms of Service / Instant Ink Contract (includes contact information)
2. ⇶ Where is my ink?  "How it works"
3. ⇶ Contact Instant Ink Support

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-- Terms of Service / Contract --

Examples of the Instant Ink Terms of Service Contract for various regions

NOTE: Terms of Service Document includes phone contact information

Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 Instant Ink Terms of Service - Australia

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--  "Where is my Ink?"  --

-- How it is supposed to work --

Category Where is my ink or toner?

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-- Contact Instant Ink Support --

Can't stand it?

Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

It might be faster for you to contact Instant Ink Support directly.

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

-- Dragon Suggests --

1)  Contact Instant Ink Support -

Open

⇶  HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

⇶  Scroll up / down to "Additional Support" (about the middle of the web page)

      Check phone and days / hours of operation.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP OfficeJet 3830 All-in-One Printer series

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Answered / Helpful to resolve , Click Post "Accept as Solution"