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laptop keeps crashing randomly

HP Pavilion x360 - 13-u131tu

my laptop suddenly turned off while I was working on it, and it won't turn on no matter what I tried (long pressing the start button, trying to press the ctrl, alt, del keys). it turned on finally after many hours. but crashed again a few hours later. the keypad light has also stopped working. it just makes something like the fan running sound while it doesn't start and the screen remains blank

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Message 2 of 2
Flag Post
HP Recommended

laptop keeps crashing randomly



At this point I would request you to contact HP Support for Service Options


Click on this link - and select your Country to get the Contact details for HP Support


Thank you


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I Am An HP Employee

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