make me understand

[A19882]

I change my plans to a plan that include paper,i was expected the paper to arrive as im running out, can you explain how this works please so I will not if benefit my needs

Thanks 

[Meghana_10]

Hello @A19882, Welcome to the HP Support Community.
 

Thank you for reaching out. I'd be happy to explain how the HP Instant Ink plan with paper works.
 

If you recently changed to an Instant Ink plan that includes paper, the paper is not shipped automatically as soon as the plan is changed. Instead, HP monitors your printer's paper usage and remaining paper levels through the HP service. When the system determines that you are eligible for a paper shipment based on your plan and usage, an order is generated and shipped automatically to the address associated with your Instant Ink account.
 

A few important points:

• Paper shipments are separate from ink shipments.
• It may take some time after the plan change for the paper benefit to become active in the system.
• The printer must remain connected to the internet so usage information can be communicated to HP.
• Shipping times can vary depending on your location and carrier availability.

To check the status of any paper shipment:

• Sign in to your HP Instant Ink account.
• Open the Instant Ink Dashboard.
• Review the Order History or Shipment History section for any pending or recently processed paper orders.

To better assist you, could you please let us know:

• Which Instant Ink plan you upgraded to?
• When the plan change was made?
• Are you seeing any paper-related orders or notifications in your Instant Ink Dashboard?

Please check the link for more information - Paper Subscription with HP Paper Plans from Instant Ink | HP® United Kingdom

Have a great day!